Client handoff
We built your site. Here’s how ongoing updates work — starting with Optic Copilot on your site.
Optic Copilot (on your website)
Use the chat on your own site to describe changes in plain language — copy, layout tweaks, and routine updates within your maintenance scope.
Not everything is automatic: larger builds, integrations, or strategic redesigns stay with our team and may be quoted separately.
How to request changes
- Primary: use the assistant on your live site for edits and questions about what we delivered.
- Contracts, invoices, and formal approvals: email hello@opticwebdesign.com (or the address on your agreement).
- Community: Discord is for general questions — not a second ticket queue for site changes.
Maintenance vs new scope
Maintenance covers hosting, monitoring, and agreed support — including routing many day-to-day requests through Copilot where they fit your plan.
New pages, major features, integrations, or ecommerce logic are typically scoped as project work or Enterprise — we’ll confirm before work starts.
For severity and response expectations, see Support. Legal detail on data and AI: Privacy and AI transparency.